Jira integration

Each new client comment becomes a Jira issue, with its screenshot attached.

Connect Jira

1. Open Settings → Integrations and press Connect on the Jira Cloud card. A Connect Jira Cloud? sheet shows what TweakTick can and can't do. Press Continue to Jira Cloud.

2. Atlassian asks you to allow TweakTick. Pick your site and approve it.

3. Open a project's settings and pick the Jira site, project and issue type.
4. If you like, pick the Transition when resolved (for example to "Done") and the Transition when reopened.

New connections use Connect only; TweakTick doesn't ask for an API token. If you connected earlier with your site address and an API token, that connection keeps working. To move it to Connect, press Manage on the Jira Cloud card, then press Reconnect.

What is sent

• A new comment becomes a new issue, with the screenshot attached.
• Replies are added as comments on that issue.
• Resolving or reopening the comment in TweakTick moves the issue with the transition you picked. With none picked, TweakTick uses the first one to a Done status (or back to an open one).

Jira is one-way for now: changes made in Jira don't come back to TweakTick.

Internal comments

• Internal (agency-only) comments are never sent by default: Exclude internal comments is on in each project's settings.
• Only if your client can't see this Jira project, you can turn Exclude internal comments off, for example when your developers need that context. Internal comments are then sent with an "[Internal]" label.

Turning it off

Open Settings → Integrations, press Manage on the Jira Cloud card, then press Disconnect. Issues already created stay in Jira.